My Cart

Close

FAQs

If you have any questions, you can email us at info@nylora.com or contact our call service at 1.844.378.1140. Call service hours are M-F 8am - 5pm.


Order

What types of payment does Nylora accept?

We accept Visa, Mastercard, American Express and Discover.


How do I know you received my order?

An order confirmation email will be sent to the customer. A second email will be sent with tracking information once items have been shipped.


Can I change or cancel my order?

We are unable to make any changes once submitted. For more information, contact our customer service for assistance.


What sizes are available?

Sizing is true to size.
Available sizes are XS - L.


Do you sell gift cards?

Gift cards will not be available for purchase.


Shipping

How do you ship my items?

Domestic orders will be shipped via FedEx Home Delivery.


Do I pay for the shipping?

All US domestic orders will be shipped for free.


Do you have expedited shipping?

We currently do not offer expedited shipping. Please check back later.


When can I expect my order to arrive? Can I track my order?

Once order has shipped, you will receive a tracking information which you will be able to track your order.


Can you ship internationally?

Yes, we ship internationally. There will be a flat shipping fee of $15 for all international orders.


What is your international policy?

There will be a shipping fee for international shipping. When goods are shipped internationally, the customer may be subject to pay any duties or taxes which your local customs authority deems appropriate.


Return/Exchange

How do I return an item?

We understand that you may occasionally want to return items that are not suitable. We are happy to offer a refund on any full price item returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase. Please note, items must be unworn, unwashed, and in their original condition with tags attached.

All sale items are final sales and not eligible for return.
Items sold by third party retailers will not be accepted. Please contact the original point of sales for further issues.

For returns, contact our call service 1.844.378.1140 or email info@nylora.com.

After contacting us, a return label will be sent and returns are free. Once we receive and verify the quality, we will process your refund to the payment method used on the original order.

 

What is your exchange policy?

We currently do not support exchanges. Please contact us to return items that meet our requirement and place a new order for another size or item.


When will I see my account credited for my return?

Credits will generally take ~14 days upon receipt from customer.